![]() TeamViewer will exit and then will reopen itself on your screen.ġ0. Ⓘ Note: On macOS Mojave (10.14), Catalina (10.15), Big Sur (11) and Monterey (12) you must first click the padlock in the bottom left corner, enter your administrator name and password, and then put a checkmark next to TeamViewer.ĩ. Next, enable TeamViewer QuickSupport. When prompted, input your administrator name and password to modify settings. Click on Configure Screen Recording → Open System Settings (“Open System Preferences” on older Macs).Ĩ. If you are running macOS Mojave (10.14) or later, TeamViewer requires your permission to use screen recording, mouse, and keyboard. Check the small box after you read and agree to the terms of the software license agreement. Double-click the icon that has a white circle with a double-pointed arrow to start TeamViewer.Ħ. If TeamViewer is already installed, click the “Launch application” option and then proceed to step 13.Ĥ.If TeamViewer is not installed on your computer, click the button that says For macOS.Once you follow the link, a page will appear in your web browser. If you accidentally exit TeamViewer, you can either repeat the above steps or go to your Downloads folder and double-click the TeamViewerQS-idos file to bring back the remote access window to your screen – whichever is easier for you.Ģ. Ⓘ Note: While connected to your device from a distance, the technician may need you to enter your passwords and help with small tasks that can’t be done remotely. They’ll take it from there and start the steps to figure out the issue. Now wait for the Bitdefender technician to connect, and click Join to enter the remote session. Go ahead and give the TeamViewer app permission by clicking Yes.ĥ. A dialog box appears, asking for permission. Once the download has finished, open the TeamViewer file.Ĥ. TeamViewer will then be downloaded to your computer. If TeamViewer is already installed, click the “Launch application” option and then proceed to step 5.ģ.If TeamViewer is not installed on your computer, click the button that says For Windows.Click the link sent to you via email or chat by a Bitdefender support representative.Ģ.
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